We had an 8:00 a.m. appointment and he was right on time. We had 2 recliner chairs cleaned and they now look like new! We had a carpet with a variety of stains and it too looks like a new one! They advertise dry in one hour..and it was dry in one hour! I would highly recommend Heavens Best carpet cleaning. They were pleasant and efficient to work with. We will definitely use them again.